Attn. CRM API Developers - Use only POST method for Ticket Generation and Limit Concurrent API sessions to 20

Attn. CRM API Developers - Use only POST method for Ticket Generation and Limit Concurrent API sessions to 20

We are bringing two important changes to our Developer API implementation. These changes will come into effect from June 06, 2011 .

1. Limit the number of concurrent API sessions to 20

You can only have a maximum of 20 concurrent API sessions. This is being done to improve the stability of the system and to further enhance the security of the API Implementation.

To avoid crossing this limit, please follow one of the following measures:
  • Re-use the API ticket:

    An API ticket once generated can be used for a period of 7 days. You have to generate a new ticket only after 7 days.

    For more information on the generation of API ticket, refer our API guide .
  • Logout

    Clear/Logout the ticket after you have completed the operation. An HTTPS POST request to clear/logout the API ticket will look like this:

    <form method="POST" action="https://accounts.zoho.com/logout" target="_self">
    <input type="hidden" name="ticket" value="<ticket_value>">
    <input type="hidden" name="FROM_AGENT" value="true">
    </form>
2. Use only HTTPS POST  for generating an API ticket

At present you can send a GET or a POST request to generate an API ticket for a user. From June 06, 2011, you are only allowed to send an HTTPS POST request to Zoho Accounts for generating the ticket. This is used for user authentication.

For more information, refer our API Guide.

Please update your API implementation with the above changes before June 06, 2011 . After this date, Zoho CRM will throw an error if you continue to use the GET method during ticket generation and/or if you have more than 20 concurrent API sessions.

Please do not hesitate to contact us for any help required on the above changes.

Thanks and Regards,
Sharanya R
Team Zoho CRM

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