Auto accept incoming service queue requests

Auto accept incoming service queue requests

Is it possible to automatically accept incoming requests to the service queue? 
Currently we are using Teamviewer as our main remote support tool and the Teamviewer quick support tool allows our customers to run the support tool, send us the session ID and walk away from the computer. 
We would like to start using Zoho Assist as our main support tool but we are unable to replicate this process using the service queue. 
With Zoho assist the customer has to enter the service queue and then wait for one of our technicians to accept the connection before then can proceed to download and confirm the session on their end. 
It would be nice if I could pick an already established session out of the queue so the customer doesn't have to stay at the computer waiting for me to accept the session.
Sometimes our customers will start a Teamviewer quick support session just before they leave for lunch so we can pick up the session and work on their computer while they are away which is something they cannot do with Zoho Assist unless we are immediately available to accept the session. 


    Access your files securely from anywhere


            Zoho Developer Community





                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                      • Ask the Experts



                                          Zoho Marketing Automation
                                                  • Sticky Posts

                                                  • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

                                                    Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
                                                  • Zoho Assist: Important Security Upgrade Notice

                                                    Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
                                                  • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

                                                    As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
                                                  • Release Notes: Version 1.82, February 2015

                                                    New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
                                                  • Release Notes: Version 1.1205, May 2012

                                                    This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in


                                                  Manage your brands on social media



                                                        Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources



                                                            Zoho CRM Plus Resources

                                                              Zoho Books Resources


                                                                Zoho Subscriptions Resources

                                                                  Zoho Projects Resources


                                                                    Zoho Sprints Resources


                                                                      Qntrl Resources


                                                                        Zoho Creator Resources



                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Show my cost or profit while creating estimate

                                                                                                    Hi, While creating estimate it becomes very important to know exact profit or purchased price of the products at one side just for our reference so we can decide whether we can offer better disc or not .
                                                                                                  • How to add royalties in Zoho Books?

                                                                                                    Hello, I am a bit thick at the moment, but how do I add royalties I receive from, for example, Amazon? I do not invoice them obvs; they just pay (sometimes only pennies :-( ) How do I categorize them when trying to categorize the transactions? I really
                                                                                                  • Customer Fields Mandatory

                                                                                                    Hello, please give us the ability to make certain fields under customer information a mandatory entry. We sell engine blocks so it is important for us to have the customer's full name on the invoice so we can track who an engine was sold to, because engines
                                                                                                  • Recurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps

                                                                                                    We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurring
                                                                                                  • Meeting integration with Otter.ai

                                                                                                    Would love for an integration with an AI transcription service like Otter.ai to be integrated with Zoho Meeting. Thanks
                                                                                                  • Overview on users IMAP settings

                                                                                                    We have about 30 users who all have the channels/email/email configuration/IMAP integration/O365 enabled and emails are synchronized. Here my problem: Passwords for the email accounts are expiring on individual bases and most of the users forget to update
                                                                                                  • Importing into Multiselect Picklist

                                                                                                    Hi, We just completed a trade show and one of the bits of information we collect is tool style. The application supplied by the show set this up as individual questions. For example, if the customer used Thick Turret and Trumpf style but not Thin Turret,
                                                                                                  • How to add a fee based on payment method

                                                                                                    I currently accept both ACH payments and credit card. I want to add a 3% fee to a number of my subscription plans if the customer chooses to use a credit card (and not ACH/checking). How do I do this? Is there an in-built feature, or would i have to create
                                                                                                  • Create Dashboard with information pulled from multiple modules?

                                                                                                    I am looking to create an overview dashboard for each account we have within the CRM. This will need to include information from Books, Bookings, Analytics (want to see the graphs). I am new to using Zoho but am trying to help streamline our processes
                                                                                                  • BUG ALERT: Client Script + Commands -> $Page contextual data is not updated

                                                                                                    When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following
                                                                                                  • Issue with TrialDays Disappearing When Editing Subscription

                                                                                                    Dear Zoho Support Team, I encountered an issue while editing a subscription in Zoho Billing, and I would appreciate your assistance in resolving it. Issue Description: I created a subscription with a future StartDate and set TrialDays > 0. The activation
                                                                                                  • Email > "IMAP - Inactive" notification: Notify Admin when disconnected

                                                                                                    Is there a way for an admin to get automatically notified when a connected email account becomes disconnected? For example: We use gApps for email and have connected it to the CRM. Sometimes, these email connections need to be re-authorised and the connection
                                                                                                  • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

                                                                                                    Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
                                                                                                  • CRM Hack #2: Automate sending of birthday greetings to your customers.

                                                                                                      Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,
                                                                                                  • Re-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism

                                                                                                    The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelisted
                                                                                                  • Restrict Announcement Pop-ups to Administrators in Zoho Desk

                                                                                                    Dear Zoho Desk Support Team, We are writing to request a feature enhancement that would allow organizations to restrict announcement pop-ups to administrators only. Currently, announcement pop-ups are sent to all users within a Zoho Desk organization,
                                                                                                  • Adding Markdown text using Zoho Desk API into the Knowledge Base

                                                                                                    Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionality which is able to support this operation ? Thank you in advance, Leandros
                                                                                                  • we can assign ticket to offline users

                                                                                                    we can assign ticket to offline users
                                                                                                  • Contact info for the sales team

                                                                                                    Hi, My employer is currently going through a merger, as part of the process, we need to decide which service we go for, for use as our IT ticketing system. As my team already use Zoho Desk and are familiar with using it, I'd like to carry this over into
                                                                                                  • Add StatusIQ Tab to Zoho Desk for Seamless Incident Management

                                                                                                    Hi Zoho Desk Team, I hope you're doing well. We would like to request the addition of a StatusIQ tab within Zoho Desk, allowing support agents to seamlessly view and, with the appropriate permissions, manage incidents in Zoho StatusIQ directly from Desk.
                                                                                                  • Linking an email to a Contact when the email is sent in deluge via sendmail

                                                                                                    The "to:" address in this code is a CRM Contact. Email address is forced unique in CRM This sendmail gets sent via a workflow which is in a custom module. It works, except that the outbound email does not appear (i.e, get linked to) the Contact such that
                                                                                                  • Is there a way to programmatically open the zoho business chat?

                                                                                                    I'm integrating business chat into my website. Is there a way to programmatically trigger opening the chat?
                                                                                                  • Customer Support Portal

                                                                                                    Hi, As I am dealing with and waiting for help with a serious Zoho Mail issue, I tried to submit requests and manage my requests by logging into the Customer Support Portal, but it keeps saying that I do not have a valid email address and cannot login.
                                                                                                  • Live Chat API

                                                                                                    Is your Live Chat available through API. For instance am I able to use your API to grab a Live Chat so I can configure my PBX to call that API and allow the Live Chat to ring to our phone system ?
                                                                                                  • Zoho Learn

                                                                                                    Hi Support I can not seem to be able to load media on Zoho Learn it keeps buffering and not responding. Please assist.
                                                                                                  • Upload and embed a video into an article?

                                                                                                    How can we upload a video and embed it into an article? It is possible for images but this only supports image files. And don't say it has to be uploaded to YouTube, Vimeo or DailyMotion in order to embed it. We're trying to create company documentation
                                                                                                  • Announcement integration between Zoho People and Zoho Connect

                                                                                                    As we're using these 2 products, there're areas of overlapping especially in the Announcement. When there's a new announcement in Zoho People, can it push to the company wall in Zoho Connect?
                                                                                                  • Zoho Creator Get Records Integration Task

                                                                                                    Trying to use Zoho Creator's Get Records integration task to fetch records from a specified report in Zoho Creator: https://www.zoho.com/deluge/help/creator/get-records.html However, I continue to receive a code 2894 error saying that the report is not
                                                                                                  • How to export customer contacts from Zoho desk

                                                                                                    How to export customer contacts from Zoho desk
                                                                                                  • New in WorkDrive: WorkDrive Genie, a quick-editing app for desktop (Beta)

                                                                                                    The WorkDrive Genie app lets you open and edit any of your WorkDrive files on the web with your default desktop applications. For example, you can open and edit files such as documents, images, and videos with Microsoft Word, CorelDRAW, and Adobe Premiere
                                                                                                  • Internal Notification Email contact fields

                                                                                                    Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
                                                                                                  • Zoho Books | Product Updates | January 2025

                                                                                                    Hello users, Now that January is over, here are some exciting updates to make this new year even better. We’re back with new features and enhancements in Zoho Books, including comparing fields as criteria in workflow rules and a custom SMTP integration.
                                                                                                  • zoho account

                                                                                                    we are unable to log tickets to IT due to our zoho account we unable to open
                                                                                                  • One editable subform entry to more than one parent record (of the same parent type)

                                                                                                    Is it possible for two records of Form A to share a subform B record? As in the subform B record shows up and is editable in both of the Form A records and when I create a form A record I can associate it with other form A records through deluge. I'm
                                                                                                  • WhatsApp

                                                                                                    Hola quiero saber cómo puedo integrar WhatsApp y Zoho desk
                                                                                                  • Auto CC is Off but still sends email

                                                                                                    Hi, I often forward an email from my work address into the ticket system using my custom support@xxxxx.zohodesk.com email. Even though I have the Auto CC email replies to my support box Off (image attached), It still includes that when I reply. And if
                                                                                                  • Configure Notes Title for Blueprint Transition

                                                                                                    It'd be very helpful to be able to configure note titles on blueprint transitions when requiring notes. This would help tie back the history of notes to the blueprint actions. We have some approval processes in our blueprint and require notes for the
                                                                                                  • Zoho Signing embedded with iframe is moved out of view when navigating to focus signature on mobile devices

                                                                                                    Dear Zoho team, I'm having difficulty embedding the signing url into a website for users to sign on their phones, it's not working perfectly. The problem occurs after the user accepts and continues to sign, or the user clicks to redirect to any of the
                                                                                                  • How to change the pdf title of invoice

                                                                                                     Hi! When we generate an invoice in pdf format, the title of the document still appear in English, for example Invoice-XXX How we can customize the title of the invoice generated?
                                                                                                  • Paypal Payaments Pro not available in our live account.

                                                                                                    We have a test environment set up and one of hte payment gateways is paypal payments pro. This option is not avaiable in our live account and the regular paypal gateway says auto-charge not available. Why does paypal payments pro not appear in our live
                                                                                                  • Next Page