Auto Assign based on first reply
Is there a way to automatically assign a ticket based on the first agent to reply
via email?
Get Started. Write Away!
All agents receive notification email
First agent to reply to that email will be assigned task
Also, why is it that when an
agent replies via email, Zoho says "
Customer has sent a new reply"
It seems as if the system doesn't recognize the sender is an agent and sends the email notification that should be going to the client.
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2024 Email Authentication Standards: Elevating Security with Google and Yahoo
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Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage. Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions aboutEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantWebinar 2: Supercharged customer support for growing business
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You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
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