Auto Assign based on first reply
Is there a way to automatically assign a ticket based on the first agent to reply
via email?
All agents receive notification email
First agent to reply to that email will be assigned task
Also, why is it that when an
agent replies via email, Zoho says "
Customer has sent a new reply"
It seems as if the system doesn't recognize the sender is an agent and sends the email notification that should be going to the client.