Auto CC is Off but still sends email
Even though I have the Auto CC email replies to my support box Off (image attached), It still includes that when I reply.
And if i forget to manually remove it, i then get a reply to the ticket a moment later which just makes false alerts to tickets.
Why is it doing that and how do i disable it never to CC anyone but the original email address(s)?
Also related, when I do forward and email to the ticket
system, If it was an email with more than one person CC's in it, I would
want them all to be on the ticket but it only takes the original
sender. Then I have to remember to go through the email and copy and
past all the other people into the CC. Is there a way for it to take
everyone's address that was on the original email?
Seems like obvious things that are just not working but I cant find a solution in knowledge base or playing with settings.
Any suggestions would greatly be appreciated. :)