Auto create ticket in zoho desk when a field is updated in zoho CRM

Auto create ticket in zoho desk when a field is updated in zoho CRM

I want to create a service desk ticket when two fields in a customer record are set to a specific variable.  


Currently I can do this with a workflow in CRM which triggers an email to zoho desk and creates a ticket. 

The problem is that contact details for this ticket are set to our support email address and not the contact itself.  This means more work for the service desk as they have to update the ticket contact details before they can process it.

Is there a way to get Zoho CRM to automatically create a ticket in desk when the fields update to match the conditions and have the ticket associated with the contact.

We have 2 way sync between desk and CRM.