Auto login user by Remote authentication feature
Currently, I am looking to integrate our hosted applications with the Zoho help center. The requirement is as follows, a specific set of users will be logged into our application (authentications done at our end), and once the users are logged in, in a few of our pages we will be displaying a help center icon. With a click of this icon, users should automatically be logged into their help center accounts. I read your articles and found a similar implementation through Remote authentication https://help.zoho.com/portal/en/kb/desk/user-management-and-security/data-security/articles/setting-up-remote-authentication.
Unfortunately, this functionality is being deprecated, and we are requested to use SAML single sign-on https://help.zoho.com/portal/en/kb/desk/user-management-and-security/data-security/articles/setting-up-saml-single-signon-for-help-center#Configuring_the_Identity_Provider.
I have tried this process and did a setup using Zoho Vault as IDP. However, this still requests the user to log in with Zoho credentials. This is not the functionality we are looking for, as the user needs to log in twice, once in our application and secondly in the Zoho portal. Is there a way, we can achieve this by automatically logging in to the user to the help center portal?
Few ways like
1) Are there any APIs or URLs, with which we can pass on User specific or organization-specific tokens, secret keys, and user information to automatically log in to help center.
2) We trigger your backend API to retrieve redirect URL, and redirect member to that URL so they are automatically logged into help center.
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