Automatic Closure of Tickets
In our support flow, we use the method to not close a ticket ourselves, the customer needs te do this. When we handled a ticket, then we 'offer' the status Solved to the customer and the customer needs to Close the ticket (via portal) when they accept the solution which solved the ticket.
The thing is that a part of our customers use this method and a part doesn't. So what we want to implement now, is a automatic rule in ZoHo that will Close the ticket after 2 weeks of idle time after 'offering' the Solved status. The resolution will be that the number of tickets who have the status Solved will be lowered bigtime.
Is there a solution how to implement this in ZoHo? I investigated it myself for some time, but I can't find the right answer.