Greetings everyone!

I'm working on a process that would automatically allow a lead to indicate they already bought insurance from someone else by clicking on a link in an email.  I've been searching around and haven't found anything here and have tried a couple things but nothing really works the way I want yet.

I want a link in an email that would indicate in Zoho CRM that the person has already purchased insurance - ideally it would set the Lead Status to "Lost Lead".  From there I have workflows that take over.

I process thousands of leads a month and need a way to unclog the pipeline by removing people that have already bought.  Thanks in advance for any ideas!

Ernie