Autoresponders in Zoho CRM will be discontinued

Autoresponders in Zoho CRM will be discontinued

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Zoho CRM's Autoresponder feature will be discontinued by September 30, 2025. If you are currently using Autoresponders to automate email follow ups, we recommend switching to Cadences which is a more powerful and flexible tool that meets todays automation needs.

Hello Enterprise Support Community,

Autoresponders were built for simpler follow up senarios, mainly focused on campaigns. However, as outreach strategies have evolved, businesses need more structured and personalized automation. This is where Cadences come in.

Why switch to Cadences?

Cadences enhance automation to do more than just simple email follow ups. Cadences can help you nurture leads, engage contacts, and improve conversions. Key benefits include:
  • Personalization & customization with multi channel workflows
  • Automated follow ups based on customer behavior
  • Detailed engagement insights and reporting
  • Easy to configure pre built templates


Alert
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Key Dates to keep in mind:
  • June 30, 2025 - You will no longer be able to edit or create Autoresponders.
  • September 30, 2025 - All existing Autoresponders will stop functioning. Leading up to this, certain options within Autoresponders will be gradually disabled to support a smooth transition.

Heres what we're disabling in Autoresponders
  • Unsupported custom views: You won’t be able to use system views like Unread Leads, Converted Leads, Leads in Review, My Converted Leads, Co-Owner Leads, Leads Shared by Me, Leads Shared to Me, All Locked Leads for the Leads module, and Unread Contacts, All Locked Contacts, Contacts Shared by Me, Contacts Shared to Me for the Contacts module.
  • Custom views with Campaign-based filters, multi-select picklists (like Include/Exclude All/Any), or related module criteria will be restricted. 
  • Recurrence pattern restrictions
    • For ‘By Week’ patterns: You won’t be able to select multiple days or change the custom view if no end date is chosen.
    • For ‘By Month’ patterns: Week-wise day selection will be disabled.
    • Also, end dates cannot go beyond the final EOL date (September 30, 2025), and the option No end date can not be selected. 
  • Folder-related actions like creating or editing folders will be disabled.

We strongly encourage you to transition to Cadences as soon as possible if you are using Auto responders. If you need any help please reach out to your dedicated support address and we will gladly assist.

Info
Additional Resources: Cadences | FAQs: Cadences

Until next time,
Enterprise support team