Autoresponders not being tracked
We just set up a Web-to-Lead form with an Autoresponse.
Just curious as to why this email doesn't appear in the Lead's history / email activity?
It would make sense if this was incl. in the email history, since the next person viewing this contact otherwise has no idea what has already been sent.
Cheers,
Kenneth
Moderation Update:
This is to inform you all that Zoho CRM’s Autoresponder feature will be discontinued by September 30, 2025.
If you're currently using Autoresponders to automate email follow-ups, we recommend switching to Cadences. This feature allows you to automate a sequence of personalised follow-up actions tailored to responses.
We encourage you to check This Announcement Post for more details.
Hence, I'm locking this post!