Back Button UI / UX
When answering a ticket, the way to get back to the list of tickets is to click the back button, circled below:
Unfortunately, because this is so small and located on the far left, it is extremely easy as a user to accidentally trigger the flyout menu that is activated when hovering on the far left of the screen:
The problem is, at least for me, that it's pretty easy to accidentally click on the star and unfavorite the view when intending to hit the back button to go back to the main screen.
I've done this literally dozens of times. I can't imagine I'm the only person to experience this.
While this isn't world-ending, this should be fixed somehow. Perhaps make the back button bigger, move it away from the far-left of the screen, make it so the flyout can't be activated from the top 15% of the screen, or some combination of these things? Just suggestions, perhaps there's a better way to accomplish the same goal.
Like I said, this isn't the biggest problem in the universe, but it seems like something that should be addressed to continually improve the UX.
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