Dear Zoho, I'd like a response to the two support tickets and 15 emails I've sent regarding the inability to backup our application, which on every attempt produces a java exception.
I originally posted a request on the 19th of May and have yet to receive a response other than the first "thanks for your ticket" email.
After chasing via email I created a noter ticket, again we got an initial "thanks" email but still nothing.
At this stage we are unable to get OUR data out and as I've explained on the email we've been with Zoho for a number of years now which has included several significant system outages (7 hours+ which we are still awaiting an explanation of what happened and were promised) so this does little to restore any faith.
Can you respond on this thread or get back via email, I'm not fussed I just want OUR data.
Kind Regards