I am writing to you about an issue I ran into today with your services and my frustration with your technical support.

My mail is still blocked as I write this.  I need a support technician to unblock my outgoing email, I cannot do it myself because I have done it 3 times today and the system won't let me.  I have 3 open tickets, but I cannot reply to the technicians that are assigned my ticket because, guess what, my email is still blocked!

I figured out the issue a few minutes ago, no thanks to technical support.  I found it odd and frustrating that after three tickets no one bothered to check what was causing the issue, it was just "We enabled your account, good day."  A good technician would look in the server logs and say "Ah, I see your iPhone is causing the issue."  In addition to that, I had outlined in my previous ticket that I could not enable my outgoing mail manually because I had hit my limit for the day and the engineer told me to enable my outgoing mail from my control panel.  I'm guessing he did not actually read about my issue, bad tech support.

What was occurring was my iPhone was attempting to send an email to too many recipients.  It would try, fail, and Zoho would lock me out of all sending email.  Why is this system in place?  A logical system would deny the send, but allow all mail to continue.  Not immediately resort to a nuclear option.

So in conclusion, while I find Zoho's services decent enough, but this has been an extremely frustrating issue over a very simple fix.  There has been a lack of good tech support, and there are questionable ways in which your software handles email (not allowing me to reply to tech support tickets, shutting down all of my outgoing email based on 1 email sent from a mobile device with too many recipients).  I will need to give Google Apps another hard look, and possibly request a refund from Zoho.

-Chris