Bank Feeds Missing some transactions and duplicating some

Bank Feeds Missing some transactions and duplicating some

Hello,

I have been using Zoho or a number of years and have never had a real problem with bank feeds, however in the last month the feeds have not picked up all transactions, and sometimes a transaction is being duplicated. For example, the bank statement has an expense for $50 dated 7 May, however as it is a debit card transaction the statement says in the description after the vendor etc Value Date of 5 May, i have two transactions created, one on the 7th and one on the 5th. This is happening on both accounts I have linked to Zoho, one is AMEX and the other is the bank so different institutions. 

This has never happened before, anyone else seen this?

Thanks,

D.




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