Good morning,

We are facing a bit of an issue, where BCC Dropbox doesn't associate emails to exisitng contacts or leads. Instead it automatically creates a new lead / contact depending on the user's setting and associates the emails with the new entry.

Has anyone else got the same issue? I have checked the BCC Dropbox setting for the users concerned, and it should search for an existing contact or lead, but doesn't seem to do it at all.

Thank you in advance,

Anne