Best Approach for Multiple Integrations?

We currently have a general contact form (non-Zoho) on our site with options for the user to select whether they're messaging us about Sales, Support, or Billing. Based on their selection, they get a customized automated email response from that department. Ex. Sales@MyCompany.com, Support@MyCompany.com, Billing@MyCompany.com.

I wanted to convert this non-Zoho form into a Zoho Form to take advantage of integrations, but I'm running into issues.

1) I can't use our general emails. We apparently have to send the message from a specific team member and have a specific person be the reply-to email. As a Zoho One user, we often use our general email addresses as senders in Campaigns and it's incredibly helpful. It ensures any replies go to the general pool, so the first person available in that department can address it. This should be possible with Forms too!

2) I can only use one integration per form and I can't shut off the integration where it's not appropriate. We're using other Zoho Forms and have the integration set up to add the user to CRM as a Lead. If someone is contacting us for a Sales inquiry, that's still appropriate. If someone is contacting us for Support, I'd want it to create a Desk ticket instead.

If I am correct in that these two issues do not have solutions from Zoho, I can somewhat get around the first issue using the CC field, but it's not going to help if the user responds to a specific team member and that person is away/ unable to reply.

For the second issue, all I can think of is to create three distinct forms, then build tabbed containers on the website and embed a form in each. Any other alternatives???

France ZUGs

Topic Participants
Jen S
Dilip Kumar Chandra Bose
Kurt

Sticky Posts
Rules - Advanced Rules and Deny Submissions
Hello fellow form builders, Zoho Forms' automation features help a great deal in automating your workflows, reducing human error, saving time, and increasing your productivity. One such automation feature is Conditional Rules, which are a set of simple
Logic-based form calculations - Introducing Conditional Formula for Zoho Forms
Hello fellow form builders, We hope that our rewind post got you on the edge of your seat, intrigued about the useful, new features for 2020. Well, we are very excited to roll out the first one for the year! :) When our team analyzed customer feedback and use cases last year, we realized how much effort our form builders were exerting to craft a personalized form filling experience for their customers/users. We know that our conditional logics feature has saved you a lot of time when creating
Form language translation in Zoho Forms
Hello everyone, Any business needs to satisfy its customers to gain favorable results, and it's not always easy. Various factors, like culture, education, and economics, can influence how they react to your products and services. When you're looking to
OTP Verification in Zoho Forms
In addition to our existing spam control features, Zoho Forms is now introducing OTP Verification via email and SMS. To prevent spam entries, this feature sends an OTP (one-time password) to a respondent's phone number or email address. They must enter
Streamline your organization's service requests with Zoho Forms: ServiceDesk Plus Cloud integration
Hello fellow form builders, Tending to service requests within your organization as quickly as possible is key to smoothly maintaining business functions. If your organization uses ServiceDesk Plus Cloud, integrating Zoho Forms makes collecting service