Best Approach for Multiple Integrations?

Best Approach for Multiple Integrations?

We currently have a general contact form (non-Zoho) on our site with options for the user to select whether they're messaging us about Sales, Support, or Billing. Based on their selection, they get a customized automated email response from that department. Ex.,,

I wanted to convert this non-Zoho form into a Zoho Form to take advantage of integrations, but I'm running into issues. 

1) I can't use our general emails. We apparently have to send the message from a specific team member and have a specific person be the reply-to email. As a Zoho One user, we often use our general email addresses as senders in Campaigns and it's incredibly helpful. It ensures any replies go to the general pool, so the first person available in that department can address it. This should be possible with Forms too!

2) I can only use one integration per form and I can't shut off the integration where it's not appropriate. We're using other Zoho Forms and have the integration set up to add the user to CRM as a Lead. If someone is contacting us for a Sales inquiry, that's still appropriate. If someone is contacting us for Support, I'd want it to create a Desk ticket instead. 

If I am correct in that these two issues do not have solutions from Zoho, I can somewhat get around the first issue using the CC field, but it's not going to help if the user responds to a specific team member and that person is away/ unable to reply.

For the second issue, all I can think of is to create three distinct forms, then build tabbed containers on the website and embed a form in each. Any other alternatives???

                          Zoho Desk Resources

                          • Desk Community Learning Series

                          • Digest

                          • Functions

                          • Meetups

                          • Kbase

                          • Resources

                          • Glossary

                          • Desk Marketplace

                          • MVP Corner

                          • Word of the Day

                              Zoho Marketing Automation

                                      • Sticky Posts

                                      • Important update in Zoho Forms: Enhancements for improved email deliverability

                                        Hello, form builders! We would like to inform you about some changes we're making in Zoho Forms to ensure the deliverability of your outbound emails. Changes to Gmail policies Gmail has updated its DMARC policy which quarantines emails sent with
                                      • Form language translation in Zoho Forms

                                        Hello everyone, Any business needs to satisfy its customers to gain favorable results, and it's not always easy. Various factors, like culture, education, and economics, can influence how they react to your products and services. When you're looking to
                                      • Enhancing user experience with Audio/Video Upload in Zoho Forms

                                        Hello form builders! Today, interactive forms are an integral part of websites and applications. While text-based inputs serve a variety of purposes, audio and video uploads can open up a world of possibilities for businesses. Imagine you are a talent
                                      • Introducing Auto-Trash Submissions!

                                        Hello form builders! Are you tired of sifting through and deleting form submission data? Try out the latest addition to Zoho Forms: Auto-Trash Submissions. This new feature is designed to help you control and manage data collected through your forms.
                                      • Introducing Card Forms!

                                        Hello form builders, Zoho Forms is now introducing an elegant, free-flowing fluid design of Card forms that will give your forms a visually appealing look, while avoiding any visual clutter for users who are attempting to answer multiple questions at

                                      Manage your brands on social media

                                              Zoho TeamInbox Resources

                                                Zoho DataPrep Resources

                                                  Zoho CRM Plus Resources

                                                    Zoho Books Resources

                                                      Zoho Subscriptions Resources

                                                        Zoho Projects Resources

                                                          Zoho Sprints Resources

                                                            Qntrl Resources

                                                              Zoho Creator Resources

                                                                Zoho WorkDrive Resources

                                                                  Zoho Campaigns Resources

                                                                    Zoho CRM Resources

                                                                    • CRM Community Learning Series

                                                                      CRM Community Learning Series

                                                                    • Tips


                                                                    • Functions


                                                                    • Meetups


                                                                    • Kbase


                                                                    • Resources


                                                                    • Digest


                                                                    • CRM Marketplace

                                                                      CRM Marketplace

                                                                    • MVP Corner

                                                                      MVP Corner

                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now