Better email features to send clients information: Automatically triggered (on task, milestone or other blueprint), rich text templates, with dynamically inserted information #clientfirstname etc.

Better email features to send clients information: Automatically triggered (on task, milestone or other blueprint), rich text templates, with dynamically inserted information #clientfirstname etc.

I want to be able to send emails to our client users that have more information than a standard task or milestone completed. 

I.e. When a task (or milestone) is completed we should be able to trigger rich text emails that we can template ourselves. Templates with links to forms, reports, bookings, requests for information etc. 

Just as in CRM where you can trigger templated emails with blueprints when certain triggers (like completing a task) take place, we should be able to trigger templated emails with blueprints when certain triggers (like completing a task) take place in Zoho Projects. We also need to be able to dynamically insert #clientfirstname etc.

Please advise on how we can get this feature rolled out.