Is there a way I can mark or flag open Tickets with Zoho support so we can keep better track of them?  The way it is set up now is kind of a mess and hard to keep track of.  Some Tickets are resolved quicker than others and some take more time.  When I log in to Community/My Area is there a way I can mark the open Tickets that are still open and being worked on so I can filter those tickets to the top or pull those tickets so I can see those?

If not, what is a better way I can keep track of them?