Boost your Zoho Desk's performance by archiving tickets!

The longer your help desk operations are, the more likely it is to accumulate tickets that are no longer relevant. For example, ticket records from a year ago are typically less relevant than currently open tickets. Such old tickets may eventually lead to performance issues by consuming system resources and slowing down the loading time of your Ticket Views. Archiving historical ticket data will improve the overall application performance while ensuring data retention.

What is archiving tickets?

Archiving is the process of moving tickets that have been marked as Closed and are inactive for 120 days to separate storage, where it is retained indefinitely. For example, a ticket is in a closed-mapped status for 119 days. This ticket is archived the next day because tickets in the closed state will be archived.

How to access archived tickets?

Archived tickets are moved to the Archived Tickets view, which you can access under the Views section of the Tickets module. You do not have to worry about losing any tickets because archiving only moves tickets to this dedicated view.

How should I archive tickets?

You cannot manually archive tickets, as this is an auto-archiving feature. However, you can unarchive a ticket from the Archived Tickets view. Tickets will also be unarchived when they receive a new conversation or on changing any of their properties. For example, a ticket will be unarchived when you modify their task or move it to a different department.

You can expect this feature to begin rolling out on Friday, August 27, 2021. To know more about how archiving works with sample use cases, refer to this help guide.

Happy Ticketing!

Cheers,

Team Zoho Desk

France ZUGs

Sticky Posts
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
Zoho Desk: Scheduled Maintenance on 8 August 2021
Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
Issue: Responses sent multiple times from Zoho Desk
Hi All Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA. Appreciate your patience in the meantime. Regards Aarty
Layouts just got a whole lot more customizable!
Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values