Breaking DKIM Alignment - ZOHO, HOW ABOUT A RESPONSE?!?!

Breaking DKIM Alignment - ZOHO, HOW ABOUT A RESPONSE?!?!

I've emailed Zoho about this crucial issue and haven't received a response. If we can't get our Zoho email to pass DMARC alignment because Zoho is breaking DKIM by modifying our emails, and if Zoho Support won't respond in a timely manner, we'll take our paid email plan elsewhere.

So, for a third time:
-----------------------------------------------------------
 I'm not getting DKIM alignment because of an error (signature did not verify) and a warning (l= tag included).

Upon further testing, I can see what is happening.  I sent test emails using Postbox and Outlook email clients, as well as from Zoho.com. I have found that Zoho.com and Outlook submitted emails both produce the above errors, while email sent using Postbox software yields full alignment (aside from the warning of the l= tag).  

Looking at the source code for all emails, I can see that Zoho and Outlook both break DKIM.  Zoho.com and Outlook modify the headers in transit - either changing the Content-Type or adding HTML, or both. Note, these are both emails sent from @MyDomain.com to a single recipient email (no forwarder/alias address).

This email sent from Zoho.com (also note broken quotations ["]:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572288084; s=zoho; d=MyDomain.com; i=me@MyDomain.com; h=Date:From:To:Message-Id:Subject:MIME-Version:Content-Type; l=620; bh=OeBT59YcrAZlNfvyrNpNHTYNlwfijzx1kaCbNGRwns4=; b=D3Vo8zs746N44c9tFwtaHpkhztB9a75OyzqKIdTVsnRQ8C2HlJtKXFD0wnjPfvvK UdRZMFq0+E3XbG55B9nmLWtGa36UbGII+VSNKxCxcKZrqXobWu0sBumGMhqMcHpOEEJ qoRI+GHt6LxlRUErxNPquNZ8x34DWHtXJCkqgdDM=

Received: from mail.zoho.com by mx.zohomail.com with SMTP id 1572288077891884.3493464741894; Mon, 28 Oct 2019 11:41:17 -0700 (PDT)
Date: Mon, 28 Oct 2019 11:41:17 -0700
From: MyDomain me <me@MyDomain.com>
To: personalemail <personalemail@gmail.com>
Subject: SL Zoho to Gmail
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_1442111_619895866.1572288077890"
X-Priority: Medium
User-Agent: Zoho Mail
X-Mailer: Zoho Mail

------=_Part_1442111_619895866.1572288077890
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Testing this out once again...

------=_Part_1442111_619895866.1572288077890
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;">Testing this out once again...</div><br></body></html>
------=_Part_1442111_619895866.1572288077890--

This email sent via Outlook:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572285895; s=zoho; d=MyDomain.com; i=business@MyDomain.com; h=From:To:References:In-Reply-To:Subject:Date:Message-ID:MIME-Version:Content-Type; l=2911; bh=55oF+Vtr7xAyCI+9fEOOLbGjyfa0E52iy36tJ5PPlFg=; b=Wdn3LaXGjO+zhoTR2EGR6DTJX+LVldSDEmWTdTm4gIQH3tLIzyTVwLe89UfbnfHF c5FFA6RUBPi+kxJd5qWA/Ek51MBizguuIO1rxckZfNT31UDp0tipm1LZj32J5MEvUpV i2YndTwcRMGokvyfNckz/J0WNBxXen0nDbV2W/X4=
Received: from MyPC (22.222.22.22 [22.222.22.22]) by mx.zohomail.com with SMTPS id 1572285893509749.9206635065016; Mon, 28 Oct 2019 11:04:53 -0700
Subject: SL Outlook to Gmail
Date: Mon, 28 Oct 2019 14:04:51 -0400
Message-ID: <009001d58dba$3290edd0$97b2c970$@MyDomain.com>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_000_0091_01D58D98.AB7F9BF0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQMrjcYI76YKJTL13jlnlC+Yh/R+xaTEWLRw
Content-Language: en-us
X-ZohoMailClient: External

------=_NextPart_000_0091_01D58D98.AB7F9BF0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 7bit

Sent: Monday, October 28, 2019 2:01 PM
Subject: SL Outlook to Gmail

Testing testing testing

------=_NextPart_000_0091_01D58D98.AB7F9BF0
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
//www.w3.org/TR/REC-html40"><head><meta http-equiv=3DContent-Type content=
=3D"text/html; charset=3Dutf-8"><meta name=3DGenerator content=3D"Microsoft=
 Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
=09{font-family:"Cambria Math";
=09panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
=09{font-family:Calibri;
=09panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
=09{margin:0in;
=09margin-bottom:.0001pt;
=09font-size:11.0pt;
=09font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
=09{mso-style-priority:99;
=09color:#0563C1;
=09text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
=09{mso-style-priority:99;
=09color:#954F72;
=09text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
=09{mso-style-name:msonormal;
=09mso-margin-top-alt:auto;
=09margin-right:0in;
=09mso-margin-bottom-alt:auto;
=09margin-left:0in;
=09font-size:11.0pt;
=09font-family:"Calibri",sans-serif;}
span.EmailStyle18
=09{mso-style-type:personal;
=09font-family:"Calibri",sans-serif;
=09color:windowtext;}
span.EmailStyle19
=09{mso-style-type:personal-reply;
=09font-family:"Calibri",sans-serif;
=09color:windowtext;}
.MsoChpDefault
=09{mso-style-type:export-only;
=09font-size:10.0pt;}
@page WordSection1
=09{size:8.5in 11.0in;
=09margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
=09{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3D"#0563C1=
" vlink=3D"#954F72"><div class=3DWordSection1><p class=3DMsoNormal><b>From:=
</b> business@MyDomain.com &lt;business@MyDomain.com&gt; <br><b>Sent:=
</b> Monday, October 28, 2019 2:01 PM<br><b>To:</b> 'personalemail@gmail.com' =
&lt;personalemail@gmail.com&gt;<br><b>Subject:</b> SL Outlook to Gmail<o:p></o=
:p></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>Testi=
ng testing testing<o:p></o:p></p></div></body></html>
------=_NextPart_000_0091_01D58D98.AB7F9BF0--


and fully aligned email sent from Postbox:
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1572282880; s=zoho; d=MyDomain.com; i=me@MyDomain.com; h=To:From:Message-ID:Subject:Date:MIME-Version:Content-Type:Content-Transfer-Encoding; l=2528; bh=wh6E9+UkredgM9cAiQ5v/ylrQjZi6SIluliT5hWHoW0=; b=PelPzzFJ1kKV9hX+QaZ1cJVBLXsbVA2gJSrxT9oudwMW2WNUUQmL427aNhDHZ1vJ J13mdMYJ+SAAQDulrXz3aNYqCMEV+M/orRBNMYADG97CKUusMjItveOf3aC1eZ+s5uD +lgUrOxIXfTP2BTPj2MxXeSJXtyBbIkzUKWhgU6Y=
Received: from [111.111.1.11] (22.222.22.22 [22.222.22.22]) by mx.zohomail.com with SMTPS id 1572282879750898.4677175428585; Mon, 28 Oct 2019 10:14:39 -0700 (PDT)
From: MyDomain <me@MyDomain.com>
Subject: SL Postbox to Gmail
Date: Mon, 28 Oct 2019 13:14:37 -0400
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 PostboxApp/7.0.7
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Language: en-US
Content-Transfer-Encoding: quoted-printable

<html theme=3D"tangaroa"><head>
<meta http-equiv=3D"content-type" content=3D"text/html; charset=3Dutf-8"></=
head><body
 style=3D"font-family: Tahoma; font-size: 14px;" text=3D"#000000">
<div style=3D"font-size: 14px;font-family: Tahoma;">Testing once again<br><=
div
 class=3D"moz-signature"><br>
=09
=09=09
<title></title>

=09
=09
=09=09
<hr style=3D"text-align:left;margin-left:0;width:400px;height:=20
12px;border: 0;box-shadow: inset 0 12px 12px -12px rgba(48, 51, 113,=20
1);">
=09=09
<div style=3D"height:10px;">
=09=09=09=C2=A0</div>

=09=09
<div>
=09=09=09<img=20
ng"><br>
=09=09=09<span style=3D"font-family:lucida sans unicode,lucida=20
grande,sans-serif;"><span style=3D"font-size: 14px; font-weight: bold;"><em=
>Tara</em>
 | </span><span style=3D"color:#696969;"><span style=3D"font-size: 14px;">S=
tarlinks
 Gifts</span></span></span>
=09=09=09<div style=3D"padding-top: 3px;">
=09=09=09=09<span style=3D"font-size:12px;"><span style=3D"font-family:luci=
da sans=20
unicode,lucida grande,sans-serif;"><a a=3D""=20
href=3D"mailto:me@MyDomain.com"=20
style=3D"font-family:'Lato',arial,sans-serif;color:#404040;font-size:13px;t=
ext-decoration:none;">me@MyDomain.com</a></span></span></div>
=09=09=09<div style=3D"padding-bottom:5px;">
=09=09=09=09<span style=3D"font-size:12px;"><span style=3D"font-family:luci=
da sans=20
unicode,lucida grande,sans-serif;"><a=20
style=3D"color:#870ee3;font-size:13px;text-decoration:none;font-family:'Lat=
o',arial,sans-serif;"
 target=3D"_blank"><span style=3D"color:#303371;"><span>Shop MyDomain </sp=
an></span></a></span></span></div>
=09=09=09<table style=3D"border-spacing: 0px;max-width:108px;">
=09=09=09=09<tbody>
=09=09=09=09=09<tr>
=09=09=09=09=09=09<td style=3D"background-color:#303371;border-radius:20px"=
=20
align=3D"center" height=3D"20" width=3D"20" valign=3D"middle">
=09=09=09=09=09=09=09<a href=3D"https://www.facebook.com/MyDomain/" target=
=3D"_blank"><img
=20
ebook.png"
 style=3D"max-width:20px;max-height:12px;vertical-align: middle;"></a></td>
=09=09=09=09=09=09<td width=3D"5">
=09=09=09=09=09=09=09=C2=A0</td>
=09=09=09=09=09</tr>
=09=09=09=09</tbody>
=09=09=09</table>
=09=09</div>

=09=09
<p>
=09=09=09=C2=A0</p>

=09

</div></div>
</body>
</html>


So, Zoho email via Postbox signs the Content-Type AND Content-Transfer-Encoding. 
Zoho email via Zoho.com and Outlook signs only the Content-Type, then changes the encoding, and changes the email to multi-part emails. 

Yes, I have tried changed the encoding in both Zoho AND Outlook, but regardless of what I set them too, this issue replicates.  

Please research and advise asap, thank you.

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                                                                                                          • Zoho Sprints - Q3 updates for 2025

                                                                                                            The updates for the third quarter of 2025 are out. A few significant features and enhancements have been rolled out to improve user experience and product capabilities. The following are the updates: Manage tags and cluster tags Record and maintain project

                                                                                                          • Kaizen #208 - Answering your Questions | Functions, AI and Extensions

                                                                                                            Hello Developers! Welcome back to a fresh week of Kaizen! We are grateful for your active participation in sharing feedback and queries for our 200th milestone. This week, we will answer the queries related to Functions and Extensions in Zoho CRM. 1.

                                                                                                          • Zoho CRM still doesn't let you manage timezones (yearly reminder)

                                                                                                            This is something I have asked repeatedly. I'll ask once again. Suppose that you work in France. Next month you have a trip to Guatemala. You call a contact there, close a meeting, record that meeting in CRM. On the phone, your contact said: "meet me

                                                                                                          • Creating Restaurant Inventory Management on Zoho

                                                                                                            Hi,  We run a small cloud kitchen and are interested to use Zoho for Inventory and Composite Item tracking for our food served and supplied procured to make food items.  Our model is basically like subway where the customer can choose breads, veggies,

                                                                                                          • To Zoho customers and partners: how do you use Linked Workspaces?

                                                                                                            Hello, I'm exploring how we can set up and use Linked Workspaces and would like to hear from customers and partners about your use cases and experience with them. I have a Zoho ticket open, because my workspace creation fails. In the meantime, how is

                                                                                                          • Zoho Forms to Zoho CRM : First/Last Name to just Name ?

                                                                                                            When integrating a Zoho Form into the Accounts menu of the CRM I'm having trouble with how names are formatted ; In Forms the data is available as First Name or Last Name In the CRM there is only one field called Name How can I ensure that "John" "Smith"

                                                                                                          • This festive season, offer discounts with coupon code support in Stripe Checkout

                                                                                                            Hello form builders! It’s the festive season, the perfect time to spread joy and great deals! Now, with Zoho Forms’ latest enhancement for Stripe Checkout, you can do exactly that with coupon codes! Your payment forms integrated with Stripe Checkout can

                                                                                                          • Cómo creo una factura negativa o de abono?

                                                                                                            NEcesito anular una factura y crear una nueva igual pero en negativo. El sistema no me lo permite

                                                                                                          • Power of Automation::Streamline log hours to work hours upon task completion.

                                                                                                            Hello Everyone, A Custom Function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as to when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-

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