[BREAKING]: Webhooks' callback waiting times are reduced

[BREAKING]: Webhooks' callback waiting times are reduced

As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most webhook deliveries happen within a second, with some exceptions that can take a maximum of 5 seconds.

Considering this, we've decided to reduce the waiting time. So an event receipt will be deemed to be failed when its callback URL fails to respond within 5 seconds of receiving the event information.

This change will come into effect from October 1, 2021. Kindly ensure you take the necessary steps to keep things moving smoothly.

For any questions and clarifications, contact us at support@zohodesk.com.

Cheers,
Team Zoho Desk

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