BUG: Email from CRM creates BLANK EMAIL in text-only email clients
Creating a multi-part MIME email with both an html version and a simultaneous plain text version is essential, because if the recipient's email client is not capable of rendering an html email, it will revert to the text version embedded in the message. (See, e.g., http://en.wikipedia.org/wiki/MIME#Multipart_messages ).
This works properly in Zoho Mail but NOT Zoho CRM.
In Zoho Mail, if I create an html email with the body text "This is a test" and view the raw source in my email client, I get this (correctly):
------=_Part_11638_578079010.1262758224533
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
This is a test.
------=_Part_11638_578079010.1262758224533
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>=
<meta content=3D"text/html;charset=3DUTF-8" http-equiv=3D"Content-Type"></h=
ead><body >This is a test.<br></body></html>
------=_Part_11638_578079010.1262758224533--
------=_Part_11637_1286454658.1262758224533--
However, in
Zoho CRM, if I'm viewing a lead and click the "Send" button and compose the exact same email, I get this:
------=_Part_9356_159779532.1262758579017
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
------=_Part_9356_159779532.1262758579017
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>=
<meta content=3D"text/html;charset=3Dutf-8" http-equiv=3D"Content-Type"></h=
ead><body ><html><head><meta http-equiv=3D"Content-Type" content=3D"text/ht=
ml;charset=3DUTF-8"></head><body> This is a test.</body></html></body>=
</html>
------=_Part_9356_159779532.1262758579017--
Notice there is nothing in the "Content-Type: text/plain;" section. This means that all of our potential customers using html incapable browsers (especially common in mobile devices) will see a BLANK EMAIL. This will probably be a deal-breaker for us for using email at all via the CRM unless/until this is fixed.