Hi everyone,

I’m building a Zoho extension for Webex Contact Center (Webex CC) and facing an issue with handling URL changes.

In telephony, I’ve set the URL of Webex CC to:

When this URL remains the same, everything works perfectly. However, there’s a specific scenario where the URL changes during an active conversation or when an agent picks a call. For example, the URL becomes:

This change includes the task and its ID. Once the URL changes, the Zoho SDK methods in my extension stop executing.

My Questions:

1. Does a change in the URL impact the execution of Zoho SDK methods?
2. If the URL change does have an impact, how can we handle this in Zoho?
3. Is there a way to use a wildcard, placeholder, or URL pattern in the telephony sandbox URL to account for such dynamic changes?

I’d really appreciate any insights or solutions to this issue. Thanks in advance!