Building Extensions #8: Create widgets with the JS SDK bundle in Zoho Desk - Data API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace.
We hope that you've been able to use the information in previous posts to understand building extensions for Zoho Desk and the configuration of various components required while building them. In this post, we'll introduce the various API methods available in the Zoho Desk JS SDK bundles, which will help you experiment with the capabilities of the Zoho Desk Platform. We'll begin with creating widgets using the APIs in this post, and proceed with additional advanced features provided on the platform in the upcoming posts.
The JS SDK provided by Zoho Desk is a package of multiple APIs that helps in interacting with the Zoho Desk data while building extensions. Depending on the purpose met by these APIs, they are grouped and are provided with unique names. These APIs can be used in your extensions to fetch data from various objects of the Desk portal. Based on your business requirements, you can work on these data and use them in your extensions' widgets.
Before we start with the API categories, there are two important points to note. To utilize the APIs in your extension, the min.js file of the JS SDK needs to be added to your code snippet and the widget initialization should be completed.
The JS SDK is provided with onload() API method by default, which will initialize your widget within the Desk portal. When an extension is accessed, this API is invoked and opens the widget. All other APIs in the JS SDK package can be used once the extension is initialized. The following code initializes your widget.
ZOHODESK.extension.onload()
To ease development, the onload() API method is included in the widget.html file of every project that you create. The sample code snippet of all the platform-supported APIs will also be available in the widget.html file. With such an easy-to-use platform, all a developer needs to do is pick and include the APIs they need for their extension.
<script src="https://js.zohostatic.com/support/developer_sdk/v1/js/ZohoDeskClientSDK.min.js"> </script>
<script>
window.onload = function () {
ZOHODESK.extension.onload().then(function (App) {
//Get ticket related data
ZOHODESK.get('ticket.email').then(function (res) {
//response Handling
}).catch(function (err) {
//error Handling
});
...
...
});
};
</script>
The following list of APIs are available in the JS SDK package, each serving a unique function. Based on your business requirements, you can include the APIs in your extensions.
- Data APIs
- Data Storage APIs
- Extensions API
- Resources API
- Request API
- Invoke API
- Events API
- Hooks API
Data APIs
Zoho Desk provides a set of data APIs to communicate with the various objects within your Zoho Desk portal. The objects that are supported for APIs are listed below:
- Ticket Object
- Contact Object
- Account Object
- User Object
- Portal Object
- Department Object
- Extension Object
Ticket Object
The different properties of a Desk ticket can be accessed and it is currently limited to the widget locations desk.ticket.detail.rightpanel, desk.ticket.detail.subtab, desk.ticket.detail.lefttab, desk.ticket.detail.moreaction, and desk.ticket.thread.moreaction.
To fetch a ticket along with all associated properties from the desk portal, use the below API.
ZOHODESK.get("ticket").then(function(response)
{
//response returns all the properties of the ticket
})
An individual property of a ticket can be obtained by using the following API.
ZOHODESK.get("ticket.<property>").then(function(response)
{
//response returns the property data of the ticket
})
where <property> refers to a particular property or data you need to fetch from the current ticket. For example, department ID, email, etc.
Contact Object
The various properties of a contact within the Desk portal can be accessed. It is accessible only from the contact detail page locations, and global widget locations.
ZOHODESK.get("contact.<property>").then(function(response)
{
//Response - requested detail
}).catch(function(err){
//Error Handling
})
Account Object
This object provides you with access to the various properties of an account. It is accessible only from the account detail page locations, and global widget locations.
ZOHODESK.get("account.<property>").then(function(response)
{
//Response - requested detail
}).catch(function(err){
//Error Handling
})
User Object
The details of a user can be obtained from the Desk portal using the following API.
ZOHODESK.get("user").then(function(response)
{
// response returns information about a particular user
}).catch(function(err){
//Error handling
})
To obtain individual properties of the users, use the following API.
ZOHODESK.get("user.<property>").then(function(response)
{
//response returns information about a particular user
}).catch(function(err){
//Error handling
})
where <property> can take up one of the following values:
- isLightAgent - Returns a boolean value stating whether the user is a LightAgent or not.
- tzoffset - Fetch the time offset of a particular user. Time offset refers to the difference in time between the Coordinated Universal Time (UTC) and the current standard time in the user's time zone. The time difference is expressed in minutes.
- fullName
- email
- portals - Returns the name of the users' portal.
Portal Object
To obtain the various details of a portal, the following API can be used.
ZOHODESK.get("portal.<property>").then(function(response)
{
//response returns the current Zoho Desk plan of the portal
}).catch(function(err){
//Error Handling
})
where <property> can take up the following values.
- plan
- id
- name
- customDomainName
Department Object
To obtain the department details of the portal, the following API can be used. This API can be used only by the users with Admin role.
ZOHODESK.get("department.<property>").then(function(response)
{
//response returns the list of departments
}).catch(function(err){
//Error Handling
})
where <property> can take up the following values
- list - The list of departments in the portal
- id - The department of the agent currently working
- info - Fetch details about a particular department. The department id should be passed as a parameter
Extension Object
When you build an extension, you will be adding your configuration details in the plugin-manifest file. You can obtain these configuration details from the file using this API. You can also set configuration values.
You can fetch the installation parameters of the extension. In production mode, only those parameters that have the value of the secure key set to false can be retrieved. In development mode, all parameters can be obtained irrespective of the value of the secure key.
ZOHODESK.get("extension.config").then(function(response)
{
//response returns the installation parameters of the extension
}).catch(function(err){
//error handling
})
As we already know, the extensions you build for Zoho Desk will be hosted in Zoho Marketplace from where users can install the extension. For your reference, here are some extensions from the Zoho Marketplace that are built for Zoho Desk using the Data APIs explained above. These could give you an idea of how the functionality of Zoho Desk can be enhanced using widgets.
In this post, we've stuck to explaining Data APIs. We'll be covering the features of other APIs available in the JS SDK package in the upcoming posts.
Stay tuned!
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Vinoth M
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Top Menu Disappeared from Blog Page
Hi, Our top menu disappeared at Blog Posts page. However, it's still visible any other page on the website. I attached two screenshots, so it can be understood clearly. How can we bring back top menu? Thanks, K.Managing Prepaid Hours for Consulting
We are a consulting firm that bills clients a flat upfront annual fee plus an hourly rate and offer a discount for pre-paying a block of hours. Hours that surpass the pre-paid block are billed monthly at the normal rate. If there are any pre-paid hours remaining at the end of the project they are banked for future use. I'm not seeing a method of doing this in Projects/Books/CRM... thoughts?ZOHO Widget SDK not loading in html
I have this code below, I have imported the widgetsdk however I get the error shown in the image, I have tried many different ways of importing and initiating the function ZOHO but nothing is working. can someone explain what I'm doing wrong, if I amEnhancements to Zoho Corp Help Center "Team Requests" View
Dear Zoho Team, I hope this message finds you well. The ability to view both my tickets and my team’s tickets in the Zoho Corp Help Center is a fantastic feature, especially as the focal point for Zoho in our organization. However, we’ve encountered aAllow Multiple Scheduled Appointments with Zoho Support
Dear Zoho Team, I hope you're doing well. First, thank you for introducing the option to schedule support calls via the Zoho CRM booking link. This has been a fantastic enhancement, eliminating the need for back-and-forth coordination when schedulingProjectwise budget ---
Can we have a Project wise subject in addition to the Monthly, and quarterly ACCOUNT LEVEL budget?WorkDrive API Documentation
WorkDrive provides users and developers an extensive set of APIs to help integrate functionalities of Zoho WorkDrive with other Zoho applications and third-party tools. We have published the official WorkDrive API Documentation page for all external users.Error 403: Forbidden When Updating Email Signature via API
Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 ForbiddenWho can see draft replies on tickets?
We have noticed that we are able to see draft replies made by other agents. Which settings can limit this visibility? It makes sense to me that admins and the agent who created the draft would be able to see the draft, but no one else. How can we makeSerious question: Are there actually "solo-preneurs"/small business owners who made Zoho-one work well for them?
L.S. After already many years of continued struggle with Zoho-One, I am seriously wondering if there are actually solo-preneurs (one person small business owners - without a large, dedicated IT dept.) who got it (Zoho-One) to work well for their businesses.Major iOS issues when accessing forms via the browser
Hi, We have been using forms for some time, while the office staff are accessing the forms via the app on Android mobiles, we have a fleet of sub contractors that we would not like them having access to the main app as some of the forms are confidentialAll notes disappeared
I've been using the notebook app for over five years on my phone without being logged into an account. A few days ago I opened the app and all my notes had disappeared. Since then I tried restarting my phone, updating the app and logging into my account,How to Iterate a Function in Zoho Desk Workflow with Delay Between Calls?
Hi everyone, I’m working on a function in Zoho Desk that searches for a specific ticket record. If the ticket is not found, I need to retry the search multiple times with a delay between each attempt until the ticket is located or a maximum number ofHow to Iterate a Function in Zoho Desk Workflow with Delay Between Calls?
Hi everyone, I’m working on a function in Zoho Desk that searches for a specific ticket record. If the ticket is not found, I need to retry the search multiple times with a delay between each attempt until the ticket is located or a maximum number ofWork Orders / Bundle Requests
Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory ofZoho Books API Limit Is RIDICULOUS!!!!!!!!!!!!!
The 2,500 API call limit in Zoho Books is about as useful as AOL dialup. Seriously Zoho, not only can I use up 2,500 API calls in no time with my own app but YOUR OWN STUPID IPAD APP blows through them super fast too, so if any one of my clients wantsQR codes in templates
I'm excited about the new QR code generator. I have included a QR code that contains the record ID setting "${ID}" as input data. In the report detail it works perfectly but when printing it in a template the code is not shown.Button Display Conditions
Hi Guys, Is it at all possible to have extra button conditions? Context: We have data in our deals module which has a custom button which converts the deal into contacts + set up relationships between them. At the end of the conversion we set a fieldKnowledge base: The nitty-gritty of SEO tags
A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without directSocial Media Simplified with Zoho Social: Make the best out of the publishing calendar
Are you a marketer who likes visualizing your plan of action before you start social media posting? Are you part of a team that works on social media on a rotational basis, so the most important task is to collaborate to avoid overlap and confusion? OrCustom function daily limit and procedural programming
Dearest Zoho Today, support confirmed that if I call a custom function from another custom function then I will use up two, with regards to my daily limit. A few times, we have blown our daily limit and that means that ordinary business processes don't run for the rest of the day. I have to mop these up the following day and there is no guarantee that I will get it right. Therefore, I can't afford to waste any. Procedural programming has been around for over 50 years now and it greatly simplifiesUnified customer portal login
As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is thatWelcome Link Expired
Hi The links sent to the users didn't get clicked on in time and now all the links have expired. Is there a way to send a new link without deleting them and re-adding them>New enhancements: Changing portal users' email addresses and new customization options for templates
Dear All, Portals have enabled organizations to extend access to various CRM modules to their customers, vendors, partners, and end users, per their business requirements. When a portal is created, an invitation email is sent to portal users with a linkGranular Time Frame Settings for Message Deletion and Editing in Zoho Cliq
Dear Zoho Team, I hope you're doing well. Currently, the settings for message deletion and editing in Zoho Cliq are configured globally under: Admin Panel > Organisation > Configurations > Conversations Delete messages: Time frame to allow message deletionNew Built In QR/Barcode Generator Print Settings
I'm trying out the new QR/Barcode generator field in Creator. I would think most people will want to print these, like I do. I am not seeing any way to control the height or width of the barcode for printing (inside the print/pdf template builder). TheZoho One. Client Script
Hi, I would like to know if the Client Script feature is available in Zoho One. If it's, how can I enable it?Calendar View for Zoho Tickets
Is there a way to view your tickets with due dates on a calendar view? I can not find a way to merge my Zoho Calendar and Tickets. This would be extremely helpful to my team.Delete / Modify Default Career Site - Zoho Recruit
Hello, It would be very useful if we could delete a default career site or change which of our career site is the default. Our Career site was created when there were issues with Zoho Recruit creating English CTA buttons on French Career sites. The onlyWorkflows for Timesheet
Good day, Any way to have timesheet as triggers? I looked into Zoho Flow and into Zoho Project automation but no where can I have timesheet as a trigger. Basically, I would like to trigger something upon timesheet approval. Right now, the only way toIs it possible to hide Developer Space for all user in Zoho Projects
Hello! I am Zoho admin in a company and we want to use Zoho Project to manage projects, but after a few days of testing we are not able to "hide" the Developer Space from all kind of users except the admin. To sum up, I want to hide this for all users.Introducing automation and utility conversations in WhatsApp marketing
We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automatingExtracting data from cells in zoho sheets for zoho books
I am currently uploading my bank statment in excel format to zoho workdrive. I would like flow to extract certain data and send it to zoho books. Would scripting in zoho flow be able to help me with this? By this I mean should I attempt this in zoho flowWithin the Basic KPI component in Analytics, it is impossible to set "next" day range as a filter
Hi there, I am currently setting up a deal dashboard for the Sales team. While it is possible to filter deal records to show records that were created LAST X days only, it looks like a NEXT X days Closing date filter is not available. Would it be possiblePulling Specific Products from Sales Orders in Books to a CRM Record
We currently process orders directly through our website (woocommerce) as well as through manual sales orders in zoho books. When an order comes through the website, all of the individual products from that order show up in the CRM record of that customer.Você já viu os cursos do Zoho Mind?
Pessoal, Tem uma plataforma da Zoho chamada Zoho Mind, muito interessante os cursos e vídeos tutoriais que lá possui. Para a turma do Zoho Creator, tem uma dica de Buscar dados em Formulário, segue o link e clique em Zoho Creator. https://www.zohomind.com.br/#/videostutoriaisComo gerar gatilhos para pagamento de impostos no Zoho Books?
Olá Pessoal, boa tarde! Gostaria de saber como vocês estão escriturando os impostos a pagar no Zoho Books. Vi que temos a opção de Bills, porém se eu escriturar nesta aba do Zoho Books para gerar lembretes de tempo de vencimento por exemplo vai refletirSubform Time field to string.
Good afternoon All. I have a Subform 'Delivery_Receiving_Hours' that captures Day (Dropdown), Time_Open (Time), and Time_Close (Time). I need to capture this data and send it to a multiline field in the CRM. The code, posted below, below will captureworkflow for bounced email gets triggered, but email is status = opened
Hello, I have a workflow that sends me an email if outgoing email are bounced. Now I got some kind of this emails, but the corrosponding contacts have status = open at the email. Why this bounce-workflow is triggered? Reports > Email Reports > BounceData export
I need to export our customer's data and projects' data for our purpose but am unable to export full data i only get around 3160 projects and around 2k customer can you please help me to get full data, pleaseNext Page