9-12AM: Agent C

1-5PM: Agent B

etc.

Currently, Zoho Voice only have check-in and check-out hours in agent level, which does not work if the agent is assigned 9-12, and sometimes 1-5 at certain days.

If we configuring check-in and check-out hours for Agent A from 9 to 12 means that they're only getting calls on Monday and Wednesday, though they should be getting calls on Tuesday 1-5PM.

There needs to be a feature where I can easily assign people based on complex work hours assignment like this. I'm sure this will be beneficial for many organizations.