Can’t send emails from Zoho CRM after adding a new user — verification codes not received
Hi everyone,
We recently added a new user to our Zoho CRM account and purchased an additional license. Since then, we haven’t been able to send any emails from Zoho CRM.
Our Zoho Mail accounts are working perfectly, we can send and receive emails directly from Zoho Mail without any issues. But when sending through Zoho CRM, the messages show as “sent” yet never reach the recipients.
We also tried to verify or add email accounts again in the CRM, but the verification codes never arrive in our inboxes (we tested multiple times with different addresses).
Additionally, when trying to configure the email integration in the CRM, the system won’t accept our Zoho Mail email or password.
It looks like the link between Zoho Mail and Zoho CRM stopped working right after the new user was added.
Has anyone else experienced this recently, or does anyone know how to fix it?
Any help or suggestions would be greatly appreciated!
Regards,
João Miguel Delgado
Moderation Update:
There was an intermittent downtime in the EU servers that had caused this challenge. This is now sorted. Hence, we are locking this post.
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joão Delgado
Ishwarya SG
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