Can't access/view/edit contacts and leads in CRM

Can't access/view/edit contacts and leads in CRM

Hello Guys,

I am new to Zoho and using zoho since a month back, I was able to see and edit all the contact details of all patients/customers but for the last one week i cant do that although i tried logged in my account using different pcs , i also asked my administrator either he prohibited me to access contact details but he said he allowed me to view and edit contact details but still whenever i search any contact name this message appears.


Caution Image

The record(s) you are trying to access is not available.

Following could be the reasons:
  • You do not have permissions to access this record(s).
  • The record(s) could have been deleted from Zoho CRM.








I am trying to be in contact with zoho and want zoho support team to solve the issue asap.

thnx
Michael