Can't delete account

Can't delete account

I was setting Zoho mail up in preparation to move my email over. I had everything set up except I could not set up a mailbox because it was somehow associated with the super administrator. When I finally figured out how to remove that email address from the SA, I could not sign on to the other accounts.

Long story short, I wanted to delete my account and start over. I deleted the domain but when I try to delete the account I get the message:

You are an administrator of your organization : "xxxxxxxxxx". You should cancel your organization from Business, before closing your account.

I click on BUSINESS and get a generic homepage There is nothing there for me to delete. I can never get an option to close the account.

Does anybody have any ideas?


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                                                            Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performed
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                                                          • Move ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!

                                                            Dear all,  We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features.  Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introduced
                                                          • Announcement - Changes in Custom login page

                                                            In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure.  You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'.  We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done


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