Can users unsubscribe from the current list but stay on others?

Can users unsubscribe from the current list but stay on others?

We have a monthly newsletter and a weekly update. When I test the unsubscribe link I am presented with the following screen, implying ALL communication will halt.



I have found this related forum post that implies when a user subscribes to the list manually, the default behavior would be different when they unsubscribe. How can I test this?

So let's assume the above is true. What happens when we migrate our mailing lists from ConstantContact. I am importing subscribers, so they didn't use a form to sign up, so they will automatically unsubscribe from all communication? How can we make this work for existing subscribers?

I understand you are trying to protect users from spam but the unsubscribe behavior as it is set is not what most people would expect. Here's what ideally needs to happen:
  • User clicks unsubscribe link in campaign sent to LIST A -> "You are unsubscribing from LIST A. If you want to stop all communication from this sender click here" (optionally present a list with checkboxes for all lists)
    • IF user opted to unsubscribe from ALL -> Sync to ZohoCRM Opt-Out checkbox
      • Sender can no longer send any campaigns unless user resubscribes
    • IF user opted to unsubscribe from LIST A only -> Sync to (custom) ZohoCRM field LIST A Opt-Out
      • Sender can still send campaigns to this user, except via LIST A
When a user clicks update profile this already sort of happens as described above.

Thanks

P.S. I talked to support (via chat) 5 hours ago and was promised a call by a Campaigns support specialist within the hour. This never happened.

    Access your files securely from anywhere

        Zoho Developer Community




                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day



                                      Zoho Marketing Automation
                                              • Sticky Posts

                                              • Marketer's space - Understanding portal roles in the new user management system

                                                Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
                                              • Promote Campaigns on your LinkedIn Company page

                                                Hello!   We are happy to announce that Zoho Campaigns has further improved its integration with LinkedIn to provide more services. This time, we've come up with a new feature where you can promote your email and social campaigns on your LinkedIn company page.   LinkedIn company page is a hub where followers are updated about the company, its products & services and of course new features & updates. It acts as a public portal for prospects, vendors and partners, etc. You can engage your followers
                                              • The much-awaited real-time sync between Zoho Campaigns and Zoho CRM is live.

                                                Hello all, You don't have to wait for 24 hours to pull data from CRM to Campaigns anymore. Instantly bring subscriber data from contacts, leads, and custom modules and get going with your nurturing process right away.  What has changed?  We have two types of syncs now: Immediate and periodic.  The UI: We have cut down on the number of steps for the sync from three to two.  When to use which sync: Immediate Sync: When you want the data to get reflected in Campaigns as and when it is added in CRM.
                                              • Marketer's Space: Template Editor - Dynamic Content

                                                Dynamic content has become an inevitable part of email marketing. It's basically the process of displaying content to your leads that is relevant to them based upon them matching a particular criteria you have set previously.    To put it in simpler terms, it is the right content for the right people at the right time.    How to use the dynamic content While creating an email campaign, you go on to select a pre-designed or basic template to add content, and then click Advanced --> Dynamic to create
                                              • Sending Autoresponders to Existing Contacts

                                                Hello! In recent times, many of our users wanted to send Autoresponders to existing contacts. Since, these contacts existed already; they will never be receiving that message scheduled in the Autoresponders.  But, is there really a way to push these Autoresponder message(s) to such existing contacts? Well, Zoho Campaigns has again come up with a solution for such request laid by many of our users. We are happy to announce the new enhancement on Autoresponders through which you can send the Autoresponder


                                              Manage your brands on social media



                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Kaizen

                                                                            Kaizen

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now