We have our core clients communicating with whatsapp and we need to keep the track and keep the record of the conversation, and that conversation should be recorded in client's ZOHO CRM account or in worst case ZOHO chat..

Can Whatsapp integrate with any of ZOHO SUITS...?? or can it be done using APIs...??

Moderation update (5-May-22): Direct integration of CRM with WhatsApp Business is currently in early access. Do fill this form to get it enabled for your CRM accounts. For more details on this release, check our latest comment in this post.

Moderation update (29-Nov-22): Feature made available globally. [Ref]