Can we modify the ticket number format?

Can we modify the ticket number format?

Can the ticket number format be changed?

Instead of telling a customer their ticket number is a number, like 202 or 305, we would like a naming convention unique to our company.  Can a header be added to IDN-HD-?

So it would generate:
IDN-HD-101
IDN-HD-102
IDN-HD-103




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