Can you please provide us your user name and password,

Can you please provide us your user name and password,


Have you ever heard something like that from Zoho:

"
Can you please provide us your user name and password, so that we can test your account in our local setup and fix your problem.
"

Basics of security says that no one ask for the password.

1. you can add me one license for support.
2. you can use remote desktop.

I don't see reason to ask for password.
regards, m