Cancel Subscription & Close Account
I'm posting this here as you have not responded to my emails.
I've been trying to cancel our subscription and close our ZOHO account as per
but I cannot delete the orginisation without cancelling the subscription and cancelling the subscription does not work - I get a message "Subscription cancellation failed". I've spent many hours going round in circles.
Please advise what to do or better still cancel the subscription.
Administrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requests
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How to close an account when you added your domain in Zoho Mail?
Many users are struggling to close their Organization account created in ZohoMail. The steps below should help you seamlessly close your account. Please login as the Super Admin for your Organization. Go to Control Panel > User Details > Remove other users except the Super Admin from the list. (NOTE: If no other users are added except you, then go to the next step) Go to Domains > Delete the domain(s) you added with us. Go to Dashboard > Delete Organization. Go to http://accounts.zoho.com > Settings > Close
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