Cannot create inbox from gmail email account

Cannot create inbox from gmail email account

Hi,

We are not being able to create an inbox from our gmail account.
Below are the details from the chat that originated this request.


Bruno
Hi
I would like to know how to properly setup a gmail inbox as a team inbox in zoho teaminbox.
I've tried with pop and imap but got erro messages

Ganesh
Okay let me check this for you
Can you send me the screenshot of the error message you're receiving while configuring the Gmail ?

Bruno
Ok
Ganesh
Checking this for you

Bruno
Ok

Ganesh
Could you please confirm are you trying this from super admin account ?

Bruno
Yes, I am.
Bruno Andrade
bruno.andrade@blueprintt.co
User ID : 687608694

Ganesh
Okay give me few more minutes.

Bruno
Ok

Ganesh
Thanks for your kind patience.
We have checked and this needs to be checked with our backend team further. Please drop this as a request to support@zohoteaminbox.com

Bruno
Can't you do it from your side?

Ganesh
This needs a backend debugging to be done. So this cannot be done over the chat. Thanks for your kind understanding.
Since developers assistance is involved, we are asking to raise this as a request from your end.

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