We had a new sales rep start who took over from somebody who left. I reassigned all of the Accounts, Contacts, etc. from the old rep to the new rep. I also set up his territory. 

Our territory hierarchy is Country (top most) ==> Region ==> Rep

In this specific case the hierarchy is North America ==> East ==>017 - John Smith

The rule is set up as follows:

• 017 - John Smith
• Account Owner is John Smith

Instead of having the accounts assigned to Territory 017 - John Smith, the accounts are all assigned to Territory North America, the highest level.

I tried this multiple times to no avail. There must be a simple solution that I am overlooking.

Any help is appreciated in advance!

John Galich