Can't create a ticket reply via API

Can't create a ticket reply via API

Hi

I've been checking this:


Trying to figure out how to send a reply to a ticket, but I get a 500 Error whenever I try it:

{
    "errorCode": "INTERNAL_SERVER_ERROR",
    "message": "An internal server error occurred while performing this operation."
}

But I don't have any information abut what could be wrong.

These are the params I send:

{
    "channel":"EMAIL",
    "to":"*********@*******",
    "fromEmailAddress":"*********@*********",
    "contentType":"plainText",
    "content":"Testing",
    "isForward":"true"
}

Is there a way to know what can be wrong?

Thanks!

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