Currently we dont use the email function with Zoho.  We have moved from Sugarcrm which allows us to create a generic email address, eg companyname@sugarcloud.eu and all emails sent to that email account which had a customer email address listed in sugar, were automatically attached to the customer record.

We do not want to use zoho for our email and still want to use outlook.  We also dont want every email attaching to the contact in zoho.

I've been told that Zoho doesnt have this type of email facilities...so is there someone that has created a workaround.

Would it be possible for instance to setup/pay for a new user, setup email for that user.  Ensure that user is cc'd whenever an email is sent to an account customer and the email to be automatically attached to the potential or account or user.

How do people do this without using Zoho for their email.

perhaps there is a 3rd party tool that will do this for us.