Cases - Word of the Day #17

Cases - Word of the Day #17

Cases are the feedback received from the customers on various issues pertaining to the use of your products or services. They can be feature requests or bug reports. Once created, these cases can be assigned to the right support agent in your organization for better case resolution and customer satisfaction.

Check this knowledge-base article on working with Cases module in Zoho CRM.

Here's a quick video guide:

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