Hi,

We have our support email address that is automatically forwarded to Zoho Desk so it automatically creates a ticket for each email.

The issue I'm having is that these tickets can then be closed without having a Category or Sub-Category set, despite these being set as mandatory. If I manually create a ticket myself, these are required to be set, but not for the pre-created tickets the support email generates.

Am I missing something here? I'd have thought it would not let me Close without these having a valid selection set?

I hope I have explained that well enough... please let me know if not.

Thanks