Change Pipeline Stage based on Email-In for Customer Support

Change Pipeline Stage based on Email-In for Customer Support

The new Pipelines and Email-In features are great, but I have one recommendation: please allow a Pipeline stage to be changed based on an Email-In reply.

This is especially important when using Bigin as a Customer Support tool, as a reply to a ticket should trigger the record stage to be "Open" again so that it may be reviewed and acted upon appropriately.

This would be similar to Zoho Desk, where when a customer replies to a "Closed" ticket, the ticket is marked as "Open" again.

Without this feature, it is hard to use the Pipelines for "Customer Support", as it is hard to track the stage of a request.

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