Changing Base Currency to USD (we are based in the UAE)

Changing Base Currency to USD (we are based in the UAE)

Hello everyone,

Good day.

We are based on the UAE and our bookkeeping is in USD. I followed the online resource that I select the country first where the currency I want as base is native then later on changed the country once the whole setup is done. I attained the base currency being in USD, but I cannot change now the country as the option has been greyed out.

Appreciate your help. Thank you.

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