Is there a code we can use in our canned messages to pull the customers name they provided when the customer initiates a chat through  the live chat within Zoho desk.

Almost like when you are creating a email notification template, you can use " ${Cases.Contact Name}" and it will auto fill it with the contact name that was imputed on the chat menu. I want to do this for our canned responses. 

I do not want our agents to "accidentally" forgetting to input the customers name when using a canned response. 

Thank you