Chats forwarded by Zobots will now end automatically when left unattended!
Greetings from Zoho SalesIQ!
The Zobot, when deployed on a website, is capable of forwarding chats to human operators, if requested by the visitor. Previously, when chats were forwarded by the bot and there were no operators to pick them up, chats were left on hold indefinitely. The chat would end only when the visitor ends it from their side or the chat is accepted by an operator.
Now, when the Zobot forwards/routes a chat to an agent and the operators are unavailable to pick it up, we have enabled an auto-reject option that will automatically end the chat and not leave it unattended. The minimum time that this option will take to end the chat will be the respective embed waiting time (30 seconds, 60 seconds, etc) and the maximum time will be 4 minutes.
Happy Zoboting!
Regards,
Michelle
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Topic Participants
Michelle Concetta Fernando
Michael Alpough
McKay
michelle.fernando
Gonzalo Baza
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