Chats getting Missed, even though app is on and ready!!!

Chats getting Missed, even though app is on and ready!!!

I have been testing the system before rolling out to my team.  So right now, I am the ONLY user.  When im logged in on the app, it shows ready on the website.   So I can't understand why I am consistently missing chats that never ping the app on my phone.   I wouldn't even know that i missed any, except every time I look at the system from my computer, I see chats missed.   Being the only user that can pickup chats, they should be going to my phone, but are somehow not.   What can i do to make sure this doesn't happen?   I do not want to roll this out to a group, and then lose business.

When it works, it works great.  But I cannot afford to miss chats when clearly i'm available.
                  Zoho Marketing Automation
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                            A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk)  In this topic, We will be discussing on how to Add and Invite users only.  The Import options are self explanatory. ____________________________________________________________________________________________________________


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