So, I have encourage two clients in the UK to move across to using Zoho Mail over their other mail systems. We organised all their emails to be migrated.
We recently decided to move all our project management and invoicing systems from Asana and Everyhour to Zoho Projects and Zoho Invoice. Once we set everything up, we started inviting our clients over, this went smoothly for our clients that don't use Zoho mail; however, the two other clients are not able to access it as they use EU Data Centre and we use the .Com Data Centre.
The advice we have been given is that they should use their non Zoho email accounts to access Zoho Projects and Zoho Invoice, as there is no way they can access the .Com Data Centre or we migrate across to Zoho EU Data Centre.
This is absolutly rubbish, we cannot expect clients to move data centres because your system cannot work across your two Data Centres.
What can we do to resolve this, as we have paid for an enterprise solution and companies are not interested in usinging their personal emails to access tools that are for their business?
And your suggestions for us to move across to your EU Data Centre is also not a great resolve, as what happens if we get a client that is using Zoho .Com Data Centre?
This is a terrible customer journey and one that Zoho needs to sort out ASAP.
As an agency, we cannot play games with our clients - especially when it is down to Zoho's lack of compatability across your own centres. We have now spent hours on the phone and customer service to try and get this resolved - to no joy.
Please explain a resolve?