Cliq Bots - Building conversational bots with a series of questions and user inputs!
We all know how important it is for a bot to manage the conversation flow with a user. And so, here we bring to you the bot context handler! This post introduces the concept of a context and how a chain of questions and user inputs can be achieved through the context.
Simply put, the context allows the bot to ask a series of questions pertaining to a topic of interest. The responses or the user inputs are then collected to perform an action at the end via the context handler. Sounds interesting? Let's jump straight into the working of the bot's context handler!
So how does the bot context handler work?
The bot context handler is designed to handle multiple questions and collect the user responses. That is, a 'context' map has to be defined with the list of questions and their expected responses (as bot suggestions) from the user. This way your bot can easily ask questions to the user and collect all the information required for performing an intended action. The nitty-gritty of this handler is explained on our
help page
Key points about the context handler:
- The context handler allows the bot to build and maintain a conversational flow, more like a dialogue exchange with a series of questions.
- This will be triggered only upon the initiation of the context map.
- Other bot handlers will be triggered to execute only if there is no ongoing context.
- Also, an added advantage of using this handler is, your bot can handle multiple conversation chains smoothly unlike other handlers!
So the context handler for the win!
Get started with a sample use case...
Let's say you are planning on creating a Quiz Bot for your team. A quiz bot that can engage the user by asking questions from a list of topics as suggestions. Once the user selects a topic, the bot will get started with the questions. Once the user answers a question, the answer will be saved followed by initiation of the next question. Take a look at how the context handler can be used in this scenario!
The sample context handler code is given below :
- response = Map();
- if(context_id.matches("QUIZ"))
- {
- categories = {"Movies":11,"Politics":24,"Sports":21};
- if(categories.containKey(answers.get("quiz").get("text")))
- {
- topic = categories.get(answers.get("quiz").get("text"));
- }
- urlresponse = getUrl("https://opentdb.com/api.php?amount=5&category=" + topic + "&type=multiple");
- questions = urlresponse.get("results");
- info questions;
- randomNumbers = (getUrl("https://www.random.org/integers/?num=5&min=0&max=3&col=20&base=10&format=plain&rnd=new")).toList("\t");
- info randomNumbers;
- questionList = list();
- options = {0,1,2,3};
- count = 0;
- for each question in questions
- {
- suggList = list();
- randomNumber = randomNumbers.get(count);
- info randomNumber;
- optionIter = 0;
- for each opt in options.toList()
- {
- if(opt == randomNumber)
- {
- suggList.add({"text":question.get("correct_answer")});
- }
- else
- {
- suggList.add({"text":question.get("incorrect_answers").get(optionIter)});
- optionIter = optionIter + 1;
- }
- }
- questionString = question.get("question");
- questionString = questionString.replaceAll(""","'").replaceAll("'","'");
- q = {"name":"q" + count,"question":questionString,"suggestions":{"list":suggList}};
- questionList.add(q);
- questionList.add({"name":"a" + count,"question":questionString,"value":{"text":question.get("correct_answer")}});
- count = count + 1;
- }
- return {"text":"All the best for the quiz! :victory:","context":{"id":"QuizChallenge","timeout":"600","params":questionList}};
- }
- else if(context_id.equalsIgnoreCase("QuizChallenge"))
- {
- marks = 0;
- q = {0,1,2,3,4};
- str = "";
- for each no in q.toList()
- {
- qno = no + 1;
- userAns = answers.get("q" + no);
- origAns = answers.get("a" + no);
- if(userAns.equalsIgnoreCase(origAns))
- {
- str = str + qno + ". " + origAns.get("text") + "\n";
- marks = marks + 1;
- }
- else
- {
- str = str + qno + ". " + origAns.get("text") + "\n";
- }
- }
- str = str + "Score : " + marks + " / 5\n";
- quotes = {"5":"You're awesome!","4":"Great","3":"Good!","2":"Ok!","1":"Try again!","0":"Better luck next time!"};
- str = str + quotes.get("" + marks);
- return {"text":str};
- }
- return response;
Here's the message handler code :
- response = Map();
- if(message.containsIgnoreCase("Quotes"))
- {
- url = getUrl("https://talaikis.com/api/quotes/random/");
- quote = url.toMap();
- response = {"text":quote.get("quote"),"card":{"theme":"prompt","title":"Here's a quote for you by " + quote.get("author") + " :smile!:"}};
- }
- else if(message.containsIgnoreCase("Quiz"))
- {
- context = {"id":"QUIZ","timeout":"300","params":{{"name":"quiz","question":"Well, let us get started by choosing the category! Shall we? :grinning:","suggestions":{"list":{{"text":"Movies"},{"text":"Politics"},{"text":"Sports"}}}}}};
- response.put("context",context);
- }
- else
- {
- response = {"text":"Hi! I am Cupcake, your not so human friend. My motto in life is to stay happy always and I try to make everyone else happy too! :happy!: By just being myself. I am super cute. Just try asking me something, will you?","suggestions":{"list":{{"text":"Motivational Quotes"},{"text":"Quiz"}}}};
- }
- return response;
Check out this video for the working of the above given example!
We hope the context handler gave you an idea of how easily bot conversations can be framed! Let us know how this post helped you in the comments.
Best,
Manasa
Cliq
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Manasa Manogaran
Sticky Posts
Bulk user onboarding for Cliq Channels in a jiffy
As developers, we frequently switch between coding, debugging, and optimizing tasks. The last thing we want is to be burdened by manual user management. Adding users one by one to a channel is tedious and prone to errors, taking up more time than we couldConvert a message on Cliq into a task on Zoho Connect
Message actions in Cliq are a great way to transform messages in a conversation into actionable work items. In this post, we'll see how to build a custom message action that'll let you add a message as a task to board on Zoho Connect. If you haven't createdUnfurling Unlimited Possibilities in Zoho Cliq 🔗
Are you tired of your app links looking plain? Imagine if the shared links came to life with custom previews, organized data, and one-click actions, making chats more interactive. With the Cliq platform's unfurl handlers, let's see how developers canLet's build a dashboard with Cliq Widgets!
While juggling multiple tasks and tracking real-time data, you face a strict deadline for delivering a quarterly analysis report on a blank canvas while switching between different apps. Sounds exhausting, right? What if you could streamline everythingCliq Bots - Post message to a bot using the command line!
If you had read our post on how to post a message to a channel in a simple one-line command, then this sure is a piece of cake for you guys! For those of you, who are reading this for the first time, don't worry! Just read on. This post is all about how
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Sum Total of various fields in child module and add value to parent module field
Hi! Having trouble with a custom function, im trying to calculate the total of all the rent and sqm fields of our offices in Products module and have them transfer to the parent module Location. The API names are as below: Child module Products = "Products"GCLID arrives not in CRM with iframe integrated ZOHO Form
Hello amazing community, I enabled Adwords integration in ZOHO CRM. I have a ZOHO Form integrated in a wordpress. I tested iframe and Javascript. I enabled the "handover" GCLID in the ZOHO Form. When I add a GLID with http://www.example.com/?gclid=TeSter-123.Sending Recruit SMS's to Zoho Cliq - Or tracking in the Messages module in Recruit?
Is there any way to send SMS Gateway messages in Recruit to ZOho Cliq? We use 2-way SMS massages a lot in Zoho Recruit to speed up communication with Candidates. However the only way to keep track of received SMS's is by keeping a look out for the EmailFeature Request - Insert URL Links in Folders
I would love to see the ability to create simple URL links with titles in WorkDrive. or perhaps a WorkDrive extension to allow it. Example use case: A team is working on a project and there is project folder in WordDrive. The team uses LucidChart to createAllowing workflows to execute as an admin
Workflows currently seem to execute with the permissions of the logged in user. This is a problem for most of the forms we have where we have hidden fields that perform business logic. If we restrict the permissions of these fields so users can't viewHow to validate Rich Text in Zoho Creator! Urgent!
Hi members, Recently I just started to use Rich Text field. Now I have a requirement where I need to validate to ensure this Rich Text field must contain a value. Meaning must contain something. I use the below script if(input.Rich_Text == null) { alertCustom Function to Format Phone / Mobile numbers in Australian Standard format
So I got sick of phone numbers being formatted incorrectly and Zoho not doing anything to standardise phone numbers to meet E.164 formats. So I went and coded my own function to fix this. And figured I'd share with the community This is specifically forAdd Lookup Field in Tasks Module
Hello, I have a need to add a Lookup field in addition to the ones that are already there in the Tasks module. I've seen this thread and so understand that the reason lookup fields may not be part of it is that there are already links to the tables (https://help.zoho.com/portal/en/community/topic/custom-fields-on-task-module).Group Emails
I have synced Zoho CRM to Campaigns but there are certain email not synced. showing it is Group Emails, but this email ids belongs to different individuals. please provide a solution as i nedd to sync the same.How to modify query from a DataBridge Connection
Hello, I just installed the new DataBridge tool to import data to our Zoho Analytycs account from our local database. It works well so far, and data gets sync every day. The only issue that I found is that we do not know how to modify the query that importsIs there a way to force a page refresh after changing a Subform via Workflow / Function?
I have a workflow which triggers a function, and in this function i am changing the values of a certain subform. The changed are only visibile when i manually refresh the page and this is a no-no for my use-case. When other workflows, that change certainUnable to invite contacts
Hi! I'm unable to invite contacts as end-users from my trial account. The green pop-up displays "Invited succesfully" but the email never arrives, nor the re-invitation - even though it's "sucessfully" as well. Tried with several e-mail accounts, evenEnable Full Theme Editor for Help Center (Disable Express Builder)
Dear Zoho Support, We are currently using the Elegant theme in Zoho Desk Help Center, but we only have access to the limited Express Builder. We would like to switch to the full Theme Editor to be able to: Access Language Strings Edit all pages (HTML/CSS/JS)Introducing Assemblies and Kits in Zoho Inventory
Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces theZoho Desk - account and contact lookup by phone
Hi team, Does Zoho Desk allow to lookup Accounts and Contacts by phone or not? I am using this endpoint- GET https://desk.zoho.eu/api/v1/accounts/search?phone=987-654-3210 But I am getting this error- { "errorCode": "UNPROCESSABLE_ENTITY", "message":Add picklist in subform lookup
Hello, I am trying to rewrite a script that works on a from as parent form, to the same form when is is a subform. Here is what I did in the form itself : RefCat = Offre_de_produits.distinct(Categorie_OFFRE); clear Categorie_LIGNE; for each Record inWay to export / import a Flow between different accounts?
Hi, I developped some flows in my account and see that for some other organisation I'm working with, they would need the same or similar flows. Is there a way for me to export one flow from one account and import it to another ? This would be handy, asSetting admin only field values in widget
Hello If I'm using a Widget addRecord function invoked by a user input (the user has write permission not developer) can he set values to a field that is set to be visible to Admin only?Exclude Segment from Campaign Recipients
I've created two Segments in order to separate Non-Marketing Contacts from Marketing Contacts. I'd like to send an Eblast to all Marketing contacts in my lists, but when I go to select Recipients, I have two options: 1. To Choose Lists to Send to; 2.Option to Delete Chats in IM
Currently, there is no option to delete any chats in IM, regardless of their source.Installing EMAIL Setup in New Domain
Respected Support team, I'm facing an issue with cloudflare in Pakistan, I want to setup Zoho Mail Setup but I Don't know how to enable Zoho mail setup without cloudflare. My Website https://stumbleguymod.com/ is using CF, and I want a different ZohoStop completed task lists from disappearing?
Is there any way to stop projects from making tasks lists disappear when all the tasks in the list are completed? That's one of those little things where we're constantly fighting the product. For instance we have some projects which are ongoing - no start and end date. We use Kanban view to show the various task lists. We don't want the kanban list to disappear every time the items on it happen to be closed out. ThanksAdding Coloured Picklist Based On Email Body Text
Hey All, So i am having this problem, Im currently trying to automate a coloured picklist so that when the body of an email contains a specific word it will assign one of my coloured picklist i have created automatically, But it appears this only worksAutomation #11 - Auto Update Custom Fields with Values from Emails
This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimizeEmail notification for followers
Is there a way to enable email notification for followers of a support ticket? ie: Ticket #123 is owned by Agent#1, Agent#2 adds themselves as a follower. Whenever ticket #123 receives an email from the customer, Agent#1 receives an email. Agent#2 wouldUnified WhatsApp Number Management in Zoho Desk and SalesIQ
Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbersZoho Desk is extremely slow
Hi Team, We are facing extreme latency issue with Zoho Desk. It is currently unusable. I have submitted a ticket already could you please look into this asap. Regards, Priya SharnaZoho Desk is extremeley Slow
Hi, Zoho Desk seems to be extremely slow for the last 15 mins for everyone in our team (5 people). https://status.zohocloud.ca/ didn't show any status in this regard. Would it be possible to have an idea what is happening and when this should be resolved?Help Centre - Widget or Tab for Customer Downloads
USE CASE: We are a software vendor, using Zoho Desk (as part of a Zoho One subscription) to help mange support issues from our customer base. Customers can log tickets via email or Help Centre portal. QUESTION: I need to provide the capability for ourIntegración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)
Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? GraciasHow to let only account-bound products visible to users
Hello friends, I'm trying to leave only the Products linked to the accounts visible to Zoho Portal users. If the user clicks "All Products," they can open tickets incorrectly for products that do not belong to the account that are registered. Is it possibleWork Orders / Bundle Requests
Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory ofTry CRM for everyone button in the way of workflow
Please consider using the bottom bar for offers. Using the top bar for offers like "Try CRM for everyone" really gets in the way of my day to day workflow.Markdown for Desk?
Hi, my company wants to use markdown for formatting text in Desk (in all modules there, especially Tickets and Helpcenter). Zoho already offers use of markdown in several products (see https://help.zoho.com/portal/en/kb/backstage/microsite-guide/formatting-with-markdown/articles/formatting-with-markdo)Limits on workflow never disclosed, not documents and now being applied. I feel scammed and there is no reply for support.
Hello everyone, I’m facing a critical issue with Zoho Recruit and would appreciate any insights from fellow users or someone from Zoho. For months, I’ve been receiving daily emails stating that I have reached the maximum workflow custom functions limit.Variables in Zoho Mail Signatures defined by Administrator
Good afternoon, I'm looking at the Admin component of Zoho Mail, and I see we have the capability to define signatures for end users. We also have the ability to associate with multiple email addresses. Are we able to use any variables such as [FirstName}Invoice status on write-off is "Paid" - how do I change this to "Written off"
HI guys, I want to write off a couple of outstanding invoices, but when I do this, the status of the invoices shows as "Paid". Clearly this is not the case and I need to be able to see that they are written off in the customer's history. Is there a wayreport on lead status history in zoho crm
I have enabled the lead status history. I want to understand how many days a lead is waiting in which stage and the number of leads vs. stage history, like 0 days, 1-4 days, 5 days above, and 10 days above.Cannot send a Campaign. No Send or Proceed button
I have built a Campaign. I had to drop Leads and only use Contacts because only one group can sync. But now I do not see any errors but I do not see anyway to proceed with sending the campaign?Default Lookup Field Value based on Picklist
How do I change a lookup field value based on another field's value, while creating/editing a record using form? I have a picklist of different types of Loans. For example: PPP, EDIL, Term, etc. When I create a record using the form, if I choose PPP fromNext Page