Codeless Chatbot Issues

Codeless Chatbot Issues


I like the codeless chatbot as it doesn't require any coding skills. However, I faced some very annoying issues that I believe should be fixed very soon to make the chatbot useful.

  1. The chat transcript is automatically sent to the customer after the conversation with the bot is over. Tried different settings but nothing worked. Fixed
  2. The chat transcript that is sent to customers and agents is ugly and contains information that shouldn't be there. For example, visitor ID.
  3. I couldn't find a way to link between the chatbot and any calendar. Not even Zoho Calendar or Zoho Bookings. All you get is just an ugly text email that someone booked an appointment. There isn't even an ics file.
  4. Because I couldn't link the Chatbot with a Calendar, customers can book an appointment at any time. This creates conflicts between appointments.
  5. I couldn't even set the available hours of the day or days of the week for appointments. Some customers set an appointment at midnight!!!
  6. The Skip button sometimes is hard to be clicked in some cases. 

Ramez Dous

      Zoho SalesIQ Resources

            Zoho TeamInbox Resources

              Zoho DataPrep Resources

                  Zoho CRM Plus Resources

                    Zoho Books Resources

                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources

                            Zoho Sprints Resources

                              Qntrl Resources

                                Zoho Creator Resources

                                  Zoho WorkDrive Resources

                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now

                                                      Zoho Show Resources

                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.