Collaborate with context, with Zoho Desk for Microsoft Teams.

Collaborate with context, with Zoho Desk for Microsoft Teams.

If your organization uses Microsoft Teams to collaborate, we have great news! You can now access your customer support tickets from Zoho Desk, and act upon them, all from within Teams. Get Zoho Desk for Teams  here !
 
Work together without waiting around
Customer service often requires people to come together to solve a ticket.  By adding Zoho Desk ticket views as tabs in Microsoft Teams, you can easily cut down on the time it takes to get all these people on the same page. You can add different ticket views as unique tabs within each channel in Teams.



Switch tabs no more
With the Zoho Desk tab, not only can you view tickets, but you can also perform crucial tickets actions like assigning a ticket to an agent, adding a comment, or sending out a reply. All of this without having to switch between Teams and Desk!



Stay in the loop
With the Zoho Desk connector for Microsoft Teams, you can configure notifications for important ticket activity.



These notifications come in as part of the conversation in your channel, with all the context of the ticket. So, even if you spend most of your time on Teams, you can keep up with ticket activity. 



You can read more about setting up this integration  here . We hope this adds yet another layer of ease to your customer service efforts. Do leave us your feedback. And always, happy ticketing!
 
Cheers,
Team Zoho Desk


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