Collaborate with context, with Zoho Desk for Microsoft Teams.

Collaborate with context, with Zoho Desk for Microsoft Teams.

If your organization uses Microsoft Teams to collaborate, we have great news! You can now access your customer support tickets from Zoho Desk, and act upon them, all from within Teams. Get Zoho Desk for Teams  here !
 
Work together without waiting around
Customer service often requires people to come together to solve a ticket.  By adding Zoho Desk ticket views as tabs in Microsoft Teams, you can easily cut down on the time it takes to get all these people on the same page. You can add different ticket views as unique tabs within each channel in Teams.



Switch tabs no more
With the Zoho Desk tab, not only can you view tickets, but you can also perform crucial tickets actions like assigning a ticket to an agent, adding a comment, or sending out a reply. All of this without having to switch between Teams and Desk!



Stay in the loop
With the Zoho Desk connector for Microsoft Teams, you can configure notifications for important ticket activity.



These notifications come in as part of the conversation in your channel, with all the context of the ticket. So, even if you spend most of your time on Teams, you can keep up with ticket activity. 



You can read more about setting up this integration  here . We hope this adds yet another layer of ease to your customer service efforts. Do leave us your feedback. And always, happy ticketing!
 
Cheers,
Team Zoho Desk






                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation
                                        • Sticky Posts

                                        • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                          Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
                                        • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                          Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                        • Zoho Desk Cheat Sheet For The Year-End

                                          Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
                                        • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                          Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
                                        • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                          Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect


                                        Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner




                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now