I need some help understanding what the colors of the status and priority fields in the Request View mean. It seems that Closed requests are always green and Open requests are always gray, is that right?
And for Priority, it seems that Low is green, Medium is orange and High is red. Is that right?
I added a priority called Critical which is higher than High but they appear to show up green. Is there any way to make Criticals a different color or at least default it to red so they're the same as High? Green tends to blend in with the Closed Low requests.